Return & Exchange Policy
We want every customer to be fully satisfied with their pillow purchase, which is why we’ve established this clear Return & Exchange Policy to outline the conditions, procedures, and guidelines for returning or exchanging products. This policy applies to all pillows purchased from our online store, ensuring a fair and seamless process for both customers and our team.
To be eligible for a return or exchange, pillows must be in their original, unused, undamaged, and resalable condition. This means no stains, odors, wear, or signs of use, and all original packaging, components (pillow covers, care instructions), and tags must be included. Pillows that have been used, washed, fluffed excessively, damaged, or altered (including torn covers or removed fill) will not be accepted for return or exchange. Returns must be initiated within 30 days of the delivery date—requests made after this period will generally not be approved.
Before returning any pillow, you must notify us to receive return authorization. This step ensures that we can track your return and process it efficiently. Returns sent without prior authorization may experience delays, be refused, or require additional processing time. It is your responsibility to package the pillow securely using appropriate materials (such as the original packaging, breathable plastic sleeves, and padding) to prevent damage, stains, or loss of fill during transit. We recommend repacking the pillow as it was received, ensuring all components are securely stored to avoid loss or damage.
Once we receive and inspect your returned pillow, we will notify you of the approval or rejection of your return. Inspections focus on the condition of the pillow, completeness of packaging and components, and adherence to eligibility criteria. If approved, refunds will be processed to the original payment method used for the purchase. Refund processing times vary depending on your payment provider, bank, or card issuer, and may take 3-7 business days to appear in your account.
Shipping costs for returns are generally the responsibility of the customer, unless the return is due to our error—such as shipping a defective, damaged, or incorrect pillow (e.g., wrong size, firmness, or material). In such cases, we will cover reasonable return shipping costs after verifying the error with photos or other documentation. Original shipping fees are non-refundable unless the entire order is defective or incorrect due to our mistake.
Exchanges are subject to product availability. If the pillow you wish to exchange for is out of stock, we will offer a refund or an alternative product of similar value and functionality. Exchanges follow the same eligibility criteria as returns—items must be unused, in original condition, and returned within the 30-day window. We do not accept exchanges due to customer error, such as incorrect size selection, change of mind, or misreading product descriptions (such as firmness or material).
Damaged or defective pillows must be reported within 48 hours of delivery to qualify for a replacement, refund, or free repair. We may request photos or videos of the damage to verify the issue. Normal wear and tear, accidental damage, improper use, or failure to follow care instructions (such as washing memory foam pillows in a washing machine) are not covered under this policy.
We reserve the right to refuse returns that do not meet the eligibility requirements. International returns may involve higher shipping costs, longer transit times, and customs fees, all of which are the customer’s responsibility. We reserve the right to update or modify this Return & Exchange Policy at any time, with changes posted on our website. By initiating a return or exchange, you agree to the terms outlined in this policy.